Job Description – Order Management Specialist

Experience required for the Job: 2 - 5 years
Annual Salary of the Job: 0.00 - 3.00 Lacs
Job Location: Bengaluru/Bangalore

Job Description – Order Management Specialist
Overview :
Azuga is a global leader in the connected vehicle space serving commercial fleets, insurance companies, governments and automotive ecosystem suppliers. Azuga is funded by Danlaw, Inc a company with 33 years of experience in automotive electronics.
Our connected car platform, Azuga ONE, serves various market segments: Insurance Companies seeking to roll out usage based insurance (UBI), commercial fleets looking for high performance and fast ROI, State governments working on road usage charging (RUC), Automotive ecosystems suppliers looking to mine vehicle data and Consumers who want to get the most out of their personal automobile.
Azuga has team members that have years of experience within the automotive industry which ensures that all Azuga products are engineered with the highest quality and integrity and have been battle-tested to work with 98% of vehicles, 2000 and newer.
Job Description:
Azuga is looking for “Order Management Specialist†to support our Customers and Sales teams. The ideal candidate will have a demonstrated ability to build, maintain and expand cross-functional
relationships; adapt to changing needs; and develop a deep knowledge of processes, resources and tools across the organization.

Relationship:
◠Reports to Manager – Order Management in Bangalore
â— Manage Relationships with Customers, Customer care associates, Sales team and application
vendors
â— Work closely with designated Sales Teams

Responsibilities:
You will be working on web based bill run & payment run tools
You will be generating and dispatching invoices to customer
You will be responsible for payment follow up with customers (via email and phone call) for pending payments
You need to manage customer’s data plan and action if customers are not paying.
Bill rationalization for customers that are on two different billing cycles
Manage projects and initiatives which require cross functional partnerships

Key Skills:
Attention to Details and accuracy is very critical
Excellent verbal and written communication Skills (essential)
Well versed in writing emails
Excellent in working with spreadsheets and billing applications
Should be able to multi task in demanding environment
Knowledge about Financial Matrix
Proficiency in using Salesforce (advantageous) or any other reputed CRM (essential)
Should be Process driven
Proficiency in Excel e.g. trending analysis, reporting etc. (essential)
Analytical bent of mind- Thinking out of the box ability

Soft Skills:
â— Strong interpersonal and relationship skills
â— High levels of customer orientation and service excellence
â— Efficient collaboration skills with internal / external customers and cross functional teams
â— Ability to prioritize work capacity
â— Excellent problem solving and decision making skills
◠“Can do†attitude, proactive engagement, solutions seeking & team player in global environment
â— Open to change and goal driven

Other details:
â— Prior experience in Billing
â— Good knowledge of Billing Cycle
â— Generating Quotes using excel
â— Experience with recurring billing software such as Zuora, Recurly or Aria is a plus
â— Location: Bangalore
◠Work Timings: 7.30pm – 4.30am (US Shift) (Company will provide transportation)

Qualifications:
â— Commerce Graduate/undergraduate
â— Good Typing skills

Regards,
Priyanka Yadav
HR - Talent Acquisition.
Mobile : +91-7624920305 | Desk Phone: 080-67087795